Our 2006 Cadillac DTS was involved in an accident. I was on my way to Coulter Cadillac’s Collision Center and stopped by the Used Car lot where I met Glenn Heiser. I had seen an email Coulter Cadillac had sent me and was interested in purchasing a newer Cadillac. He showed me the Cadillacs he had in stock and I told him I would bring in my wife. I returned home and brought my wife in. Glenn showed her the Certified Cadillacs on the lot. She fell in love with a Pre Owned 2008 DTS with low mileage. We took it out for a test drive. Glen figured out the costs and appraised our car for a trade in.
My wife said we would have to talk about it and return at a later time. We only got a few blocks away when she told me to return as she wanted the car. We returned and purchased the car. One reason we purchased it, was the professionalism displayed by Glenn. He did not pressure us and was friendly and very helpful. It was a pleasure dealing with him and I will recommend Glenn and Coulter Cadillac to my friends.

Warranty work with a loaner car provided. Very smooth experience and they kept me informed and up to date. Our DTS was beautiful when returned to us.

Debbie Niles made doing my paperwork and getting approval pleasurable and painless. I appreciated her making me fell very comfortable. And Bill Purcell is the ultimate sales professional. Thank you very much Bill for sticking with it!

My wife was promised that the labour to replace our right rear Saturn taillight would be at a very low price. Seth got to work right away, while I went to the new car showroom and the resale lot to look at supercharged Cadillacs and Corvettes. When I returned, he had finished and checked to see that the new taillight functioned properly. Imagine my surprise when I was told that the labour would be comped on the Saturn because of our previous visit where we had its fuel pump replaced! When it comes time for a respray on our Saturn, I will definitely get an estimate from them and have all of my oil changes done there. This is why they have been in business so long.

Our steering wheel adjustment control was broken. Edward Stralko found the problem immediately, ordered the new part because a replacement was not in stock, advised us that it would take about 7 days and that he would call us upon arrival. The part arrived in 3 days. Edward called us and arranged the inatallation the same day. He was courteous, friendly and most efficient. He is certainly a credit to the Coulter Cadillac organization. Thank you,
Mr. and Mrs. Thomas M Eldridge

Coulter Cadillac has given us a whole new perspective in purchasing from a Dealer for the last two decades we've purchased from private party to avoid the tax and dealer mark up. Just so happened Coulter had the car we were looking for and we couldn't be happier. They are one classy outfit. Treated us more than fair, service was outstanding. They were truly worth the taxes we paid. We had a problem with the window, they not only fixed it but gave us a loaner car so we could make our doctor's appointment. Coulter has been around for years, we now know why! They treat people right!

Bought a gorgeous car, at a good price, with no stress or hassle. Glenn was professional, friendly and helpful.
The reason for the review, however, is the amazing customer service we received AFTER the sale. Our new-sed car was missing headrests so we went back a week later to pick them up. We had traded in our old car days before, and at the dealership, I remembered I had left my favorite CD in the CD player. Glenn called around to see if he could find it (!!) but it didn't turn up. Not thinking much of it, we took our great car and new headrests and went home.
Two days later, a new copy of my favorite CD showed up in the mail! Glenn was under no obligation to replace something insignificant I forgot in an old car, but...do you think we will ever buy a car from anyone else?

Wow, under-promise and over-deliver, Service is wonderful and I'd recommend them to ANYONE! They took care of my needs and did it in a professional and INEXPENSIVE way. Thanks Joe!

While visiting the Phoenix area from Texas, I had a headlight issue and went online to select the nearest GMC dealership to where I was staying. That led me to Coulter, and I couldn't have been more pleased. The service was excellent...I arrived mid-afternoon, and because the work couldn't be completed that day, I was given a beautiful loaner car. The next day, I was contacted when my vehicle was ready -- ahead of the projected time -- and was treated so nicely when I returned to the dealership. When I arrived, my representative, Kent Scott, was busy with another customer, and I must have been approached by three or four other service representatives offering help while I was waiting. The experience with Coulter couldn't have been better, and I thank them so much for taking such good care of a visitor to their beautiful city.

I am very happy with my car and great customer service especially Glen. He help me on everything I need and answer every question. I will come back to Glen soon. I will referrals Glen to my friends to come there. Thank you very much Glen. Hope I am not to much trouble to deal with... Thank again from the W family!

I had a outstanding experience with buying this car. It was the smoothest transaction that I've had with purchasing a car. Joe Sparks was friendly, funny and helped with everything that was needed. Thanks so much for helping me and I love the car!!

I think I just ran into the reincarnation of The A Team. My purchase of a new 2012 GMC Acadia Denali and follow-up service was executed with friendliness,professionalism and precision. I drove by the Coulter dealership for years and never went in. When I finally decided to take a look I was duly impressed. Great facility. Oh ya, Georgia in the customer service lounge can whip you up a tasty breakfast or lunch and makes a great cup of coffee. Thanks everybody!

Dureen Olsen took great care of me.  She listened to my needs and found the perfect car for me. Dureen was extremley professional and I would not hesitate to recommend her. Debbie Niles helped me in the finance department. She went over all the paperwork and my options and took the time to make sure I understood everything. She is a credit to Coulter Cadillac and I was very satisfied.

By far the most professional time efficient people I have ever had the pleasure of transacting business with. Clear, communication skills and I felt that my presence was valued. No pushy sales techniques and honored the fact that my time was important. Will purchase my next vehicles here and recommend the Dureen and Debra Coulter team to my friends and relatives.

Ed was very professional along with the service staff attending to us with our after purchase needs. The whole experience was a pleasure. Jeff was also outstanding in the sales process. Enjoyed working with him and throughout the entire process. He delivered the car to us and spent time training us the various features. We highly recommend Coulter Cadillac and would certainly refer friends and family to Jeff and Ed.

I had a great experience working with Dureen. I initially went to the dealership set on buying a sedan or coupe. Then after driving them and talking to friends I decided I needed to expand the options, so I went back again and drove an SUV (which is what I have been acustomed to driving. She was so patient with me. She answereed all my questions and returned all my phone calls. She is a great representative for your company.

Dennis Starks was the perfect salesmen for me in my purchase. He listened to everyone of my parameters, stayed within the limits of my budget. Dennis Starks was extremely friendly and very knowlegable on the Cadillac brands. Even though it took 2 days, Dennis never stopped working on getting me the car I love and can afford. I recommend Dennis Starks to be your next sales rep when puchasing your new or us car.

We had our caddy in for some body work and the results were amazing. Without any repainting all of the damage was gone. They also did a detail that brought our car back to looking like new again. We were so impressed with the quality of the work that we had them detail our other two Cadillac’s and the results were just as wonderful. One car is black and had bad damage from an amateur polish job and another shop said it could not be fixed without repainting. But after the detail work, it’s looking like new again. We will be bringing all of our cars here from now on. Russ in the body shop really did us right and the price was way less than we expected for the quality of work performed. Do business here and be happy!

We purchased a 2010 Cadillac SRX from Coulter Cadillac online with the help of Glenn Heiser. He was great to work with, helpful in all matters, gave us a fair price on our tradein, had our vehicle shipped to us and picked ours up. It was the easiest purchase of a vehicle we ever did! We love our SRX, it is all he said it would be.